Knowledge Base

I need change my order

Due to the speed of processing we are unable cancel or amend an order in any way once submitted.

My order is lost or missing

Couriers will frequently stash or leave the shipment with a present party (Such as a property office) to prevent theft. We encourage looking around for the order and if still not located please contact Care for assistance.

I need a replacement

We’re happy to assist, please contact Care with your order details.

Why isn't my discount/coupon code working?

Our coupons are designed for one-time use, and exclude the following products unless otherwise noted;

  • Bulk
  • Packs
  • Kits
  • Tech
  • Existing discounts
  • Newly released products
  • Subscription orders

Full details here.

If your coupon code is not working on products not listed above, please contact Care.

How do I use my store credit?

Store Credit is located underneath the discount code field during the final page of checkout. If you are using a mobile device please select “Show order summary” first and the Store Credit field will appear.

Note: Store credit cannot be applied to Subscription or Wholesale orders.

Please note: store credit is cannot be applied to subscription orders.

What is your return policy?

We want you to be satisfied with your purchase! If you’re not, please let us know and we’ll do our best to make it right. Please be aware that our return policy is applicable for up to 30 days after your order is received. To process a return we require authorization, please contact Care with your order details before sending any return.

  • If you send a return without authorization, we will not know of the return and no action will be processed automatically.

I need help with my subscription.

Please contact Care and one of our advocates will assist with any changes.

Where can I apply my discount code?

Our Discount Code field is located below the contact info summary during the final page of checkout.

If you are still unable to locate it, please contact Care.

I can't log into my account

You are able to request a password reset request for your account here. If you have been unsuccessful in resetting your password, please contact Care.